Most businesses constantly strive to improve processes, deliver better service, provide the best experience for their customers and generally move upward and onward. But over the years, this continued to remain a long and tedious process.
Today’s customers on the other hand, want instant gratification and they expect errors to be rectified and their concerns to be addressed rapidly and succinctly across multiple channels. If you or your business is looking for new ways to improve customer service, amplify employee productivity and increase your ROI, look no further than EFFORT.
EFFORT is an effective, strategic mobile application which connects your back office to your field workforce. It caters to industries with field force-intensive operations teams. It helps them “do more with less”, increase customer satisfaction and proactively manage the workforce on the field while simultaneously reducing operational costs.
GETTING STARTED WITH EFFORT
Here are a few of the benefits that our customers derive from using EFFORT.
Instant field updates
The management and efficient utilization of resources is critical to successful field-service operations in any industry. EFFORT enables organizations to monitor their field workforce and manage resources with real-time visibility into their progress of work.
EFFORT helps you gain better visibility into your field force’s location, activities thereby reducing travel expenses and customer response times while increasing overall productivity.
Ready to roll
Includes a self-serving portal with automated provisioning and compliments existing CRM, HRM, ERP and other enterprise applications.
Mobile Data Capture
With the ability to capture audio, video and images, you can record and send proofs of services rendered to your customers using various mediums.ity.
Increased Customer Satisfaction
Keep your promises to your customers – retain their loyalty and revenues. Addressing customer concerns accurately and in timely fashion, understanding the driving force behind customer satisfaction with up-to-the-minute job details and customer information will serve as the real differentiator between you and your competition. All service organizations, regardless of size or number of field technicians, can reap the benefits of EFFORT.
Improve Employee Productivity
EFFORT uses real-time information from the field combined with statistical analysis of consumer demand for services to get a timely and precise view of the field force. This enables the managers to make decisions as and when events unfold which directly corresponds to an increase in the deployment rate of their field force.
Here are some of the best features of EFFORT.